LivePly
Get to know the technology

How Does the AI Chatbot Work?

See in detail how it learns from your own content, how it answers your customers, and how it fits into your website.

Your content
PDF
Q&A pair
Website
Online store
RAG engineLIVE
vectorizingretrievalcontext
Accurate answer
„Every plan includes a number of AI answers matching its own quota.”
Source: pricing-2026.pdf · page 2
No made-up information~1.2 sec
Process

Four Steps to a Live AI Chatbot

1
Upload Your Content
Upload your PDF, DOCX, CSV and XLSX documents or access their data via an API or MCP integration, add your website's text content, or provide your own Q&A pairs (XLSX recommended) - the Chatbot learns from all of them at once.
2
AI Processing
The system processes and vectorizes the content, so the Chatbot precisely understands what your documents are about - in minutes, with no manual work.
3
Customize
Set up the Chatbot's appearance, tone and behavior so it fits your brand and website style perfectly.
4
Embed & Go Live
Paste the single script tag into your website, and the Chatbot starts answering your customers right away - around the clock, based on your own content.
Technology

How Does an AI Chatbot Work?

Under the hood, the AI Chatbot uses a technology called RAG (Retrieval-Augmented Generation): it breaks your uploaded documents and website content into smaller, searchable pieces and builds a knowledge base from them, which the AI consults before every answer.

When a visitor asks a question, the Chatbot first searches the knowledge base for the pieces that best match the question, then formulates a natural, fluent answer based on them - rather than guessing or making things up.

This approach guarantees the Chatbot always relies on your actual content: it doesn't invent false information, and if it doesn't know something, it says so honestly instead of improvising.

The system also takes the conversation's context into account, so it gives relevant, coherent answers to follow-up questions too - much like talking to a real customer support agent.

Knowledge Base Search
Finds the content pieces that best match the question from your uploaded material.
Natural Language Answers
Turns the retrieved information into a fluent, human-sounding response.
Context Awareness
Remembers the conversation history, so it answers follow-up questions accurately too.
Benefits

What Benefits Can You Gain from Using an AI Chatbot?

Revenue Growth
The Chatbot supports purchase decisions with relevant product and service recommendations, turning more visitors into paying customers.
Higher Conversion Rate
Instant, personalized answers reduce drop-off and guide visitors toward a purchase faster.
Greater Customer Satisfaction
Fast, consistent, always-available service builds trust and brand loyalty.
Round-the-Clock Availability
The Chatbot answers day and night, so no visitor is left with an unanswered question - even on weekends and holidays.
Instant Response Time
No waiting: visitors get an answer within seconds, boosting satisfaction and conversion.
Lower Support Workload
The Chatbot automatically handles repetitive questions, freeing your team to focus on truly complex cases.
More Leads and Inquiries
The Chatbot proactively collects visitor contact details, so no potential customer slips away.
Effortless Scalability
Handles thousands of simultaneous conversations without hiring extra staff.
Data-Driven Growth
Conversation analytics show what your customers actually care about, so you can improve your offering accordingly.
GYIK

Frequently Asked Questions

File types, learning time, languages, security - questions about the technology.

Like the AI chatbot?Your business could have one too.
I have a question

You can upload PDF, DOCX, CSV and XLSX documents, add your website's text content and your own Q&A pairs (XLSX recommended for these), or connect your data via an API or MCP integration - the Chatbot learns from all of them at once.

It doesn't make up an answer - instead it sends a fallback message you've configured, or hands the conversation off to a human agent if you've enabled that.

Most documents and website content are processed within a few minutes, after which the Chatbot can immediately use them in its answers.

Yes, every tenant's data is stored in a completely isolated database over an encrypted connection - other customers can't access your content.

No. The RAG-based architecture relies solely on your uploaded content - if it doesn't have information about something, it says so instead of improvising.

Yes, you can upload new documents or edit existing ones anytime in the admin panel - the Chatbot answers based on the updated content starting with the very next conversation, no restart needed.

The Chatbot automatically detects the visitor's language and replies in it - Hungarian, English, or virtually any other language, with no extra setup needed.

Yes, in the admin panel you can set the colors, bubble position, avatar, and welcome message so it fits your website perfectly.

No. Content upload and customization happen in the admin panel, and embedding only requires pasting a single script tag into your website.

Yes, through an API or MCP integration the Chatbot can access data from other systems - such as a webshop or CRM - so it can provide real-time information too.

Ready to Get Started?

Create your first AI Chatbot today.

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