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Legal Documents

Everything you need in one place: review our Terms and Conditions, Privacy Notice, Data Processing Addendum (DPA), and Cookie Notice - pick the document that's relevant to you below.

Effective from September 10, 2026

GENERAL TERMS AND CONDITIONS (GTC)

1. Introductory provisions

These General Terms and Conditions (GTC) govern the terms and conditions for the use of the AI Chatbot and live customer service (the ‘Service’) known as LivePly, which can be integrated into digital platforms or accessed via a standalone interface, between the Service Provider and the User.

By ordering the Service, completing the registration process, or actually using the Service, the User accepts all the terms and conditions of these GTC.

2. Service Provider’s details

Data	Value
Name	SolvePly Kft.
Company registration number	08-09-038874
Tax number	33119083-2-08
VAT number	HU33119083
Registered office / postal address	9019 Győr, Szent László út 172, Hungary
Email	info@liveply.com
Website	https://liveply.com

The Service Provider utilises hosting and server services via the infrastructure of Hetzner Online GmbH. Details of data processing are set out in the separate Privacy Notice.

3. Definitions

Service: LivePly’s AI chatbot system, which can be integrated into digital interfaces or accessed via a standalone interface, enabling automated and/or live operator-assisted customer communication, with the functions specified in the relevant package description.
Chatbot: a unit assigned to a specific domain/website, which can be configured independently and is invoiced separately.
AI response: a unique response message generated by the Service’s artificial intelligence and sent to the User’s Visitor – the basic unit of billing for the Service.
Subscription package: the pricing packages advertised by the Service Provider (Starter, Business, Premium, Enterprise).
Trial period: the opportunity to try out the Service free of charge for a limited period.
Partner: a contracting party participating in LivePly’s white-label reseller programme, to whom a separate partnership agreement applies.
User: a company, sole trader, other legal entity, unincorporated organisation, foundation, association, ecclesiastical legal entity, public body, budgetary authority or local authority which uses the Service in the course of its professional, business, organisational or public service activities (Clause 4.5).
End User/Visitor: a natural person who visits the User’s digital platform and communicates with the Chatbot.
User input: the knowledge base uploaded or referenced by the User, the Chatbot’s settings, the system prompt/persona, the configuration of MCP operations and other Chatbot configurations.
MCP operation: an operation carried out via the Chatbot’s MCP integration, during which the Service calls an external system or API, or reads, creates, modifies or deletes data therein, based on the logic, parameters and authentication data specified by the User.
AI model provider: a third party operating the artificial intelligence model used by the Service, which the Service Provider engages as a subcontractor in accordance with clause 9.5.
User model endpoint: where the User configures their own model provider access or their own model endpoint instead of using the models provided by the Service Provider (Clause 6.4 of the DPA).
External platform: any system not operated by the Service Provider that the Service utilises or interacts with: the User’s digital interface, the fallback messaging platform (if the User configures one), systems accessed via MCP integration, the User’s model endpoint, the hosting and infrastructure provider, and the AI model provider.
Generated Privacy Notice: a document generated by the Service based on the User’s data, their answers to filter questions and the Chatbot’s settings, which may be published as the User’s own privacy notice.
AI Regulation: Regulation (EU) 2024/1689 on artificial intelligence.
Availability Target: the availability indicator projected over a calendar month, as set out in clause 9.1.

These GTC do not use the definition of ‘consumer’ as set out in Section 8:1(1)(3) of the Civil Code, as the Service is not available to consumers in accordance with Section 4.5. This does not affect the provisions of Section 2(a) of Act CLV of 1997 on Consumer Protection (Fgytv.) relating to the conciliation body; Section 15.2 applies to these.

4. Subject matter of the Service

4.1. The Service Provider enables the User to install and operate one or more AI Chatbots on the digital platform of the User’s choice, in accordance with the functions and limitations specified in the selected Subscription Package.

4.2. Function groups of the Service. Depending on the chosen Subscription package, the Service may include functions belonging to the following function groups:

automated (AI-based) customer communication, including the customisation of responses in terms of language and style;
live operator communication and call handover;
knowledge base creation and maintenance, including uploading documents, crawling website content and entering individual question-answer pairs;
customisation of the Chatbot’s appearance and behaviour;
generating statistics, analysis and lead management based on conversations;
integration with external systems, including data import from and export to these systems, and operations performed within them (MCP operations);
functions relating to end-user information (Generated Information, display of a custom web address or uploaded document);
selection of the model service, including the User Model Endpoint;
any additional functions specified in the current package description.

4.3. Continuous development of the Service. The Service is a continuously developed software service with an evolving set of functions. The Service Provider is entitled to expand the Service with new functions and to develop its existing functions. The current functional scope of the Service – including the availability of individual features by package and the indication of features not yet available – is defined by the package description published on liveply.com/arak and the admin interface. These GTC govern the terms and conditions for using the Service; they do not guarantee the existence or availability of individual features.

Making a new feature belonging to the feature group referred to in clause 4.2 available does not in itself constitute a modification as defined in clause 13.2, provided that it does not adversely affect the User’s existing rights and its use is at the User’s discretion. Clause 13.2 applies to the discontinuation, significant restriction or introduction of a fee for an existing feature. This clause does not affect the sub-processor notification procedure set out in Clause 4.4 of the DPA, nor the Service Provider’s duty to provide information under Article 13 of the GDPR.

4.4. The Service is available to Users established in Member States of the European Union. The Service Provider is entitled to extend geographical availability to further countries; it shall publish the conditions for this by amending these GTC.

4.5. The Service is not intended for consumer use. The design, functions and business model of the Service are intended solely to support professional, business, organisational or public service activities. The Service Provider does not offer or provide the Service to consumers.

4.6. Presumption. If the User does not provide complete organisational details during registration, the Service Provider shall treat the order as having been placed by the User within the scope of their activities as set out in clause 4.5, on behalf of the organisation they represent, with the appropriate power of representation.

4.7. Rebuttal of the presumption. If it subsequently transpires that the User has used the Service as a consumer, notwithstanding clause 4.5:

(a) in the case of an error of classification made in good faith, the Service Provider may terminate the contract with immediate effect and shall refund the fee for the unused period on a pro rata basis;

(b) if the declaration referred to in clause 5.6 was knowingly false, this shall constitute a material breach of contract (clause 14.3), and no refund shall be payable.

Neither of these cases affects the rights to which the consumer is entitled by operation of law.

5. Conclusion of the contract, registration

5.1. In order to use the Service, the User must register on the liveply.com website, providing accurate details, either directly or via a third-party identification service.

5.2. The contract is concluded upon completion of registration and activation of the Trial Period, for an indefinite term. Actual use of the Service is subject to the prepaid billing period (month or year) specified in the chosen Subscription package, which is renewed by automatic card debit in accordance with clauses 6.4 and 7 until such time as the User terminates the contract in accordance with clause 14.

5.3. The User is responsible for ensuring that the information provided is accurate and kept up to date.

5.4. The User may subscribe to the Service Provider’s newsletter; this is subject to separate consent and is not a condition of the contract. Details are set out in the separate Privacy Notice.

5.5. Registration details. The User is required to provide: (a) the name and registered office of the organisation; (b) its tax number or VAT number, if applicable; (c) at least one registration reference number (company registration number, sole trader registration number, court or church registration number, register of associations identification number or other official registration number); (d) the name and contact details of the natural person acting on its behalf.

The Service Provider is entitled to verify this information – including by checking the VAT number against the EU database – and to refuse registration or suspend the account if the information is incomplete, false or cannot be verified. The Service Provider may refuse registration if the applicant is solely a natural person holding a tax number (a private individual with a tax number, a primary producer) and is unable to provide the identifier referred to in point (c).

5.6. Declaration. During registration, the User shall, by a separate, active act, declare that they are using the Service within the scope of their activities as set out in clause 4.5, and that they are entitled to accept these GTC. The Service Provider shall log the declaration and the date on which it was made.

6. Fees and Terms of Payment

6.1. Use of the Service is subject to the price list in force at any given time, as published on the website liveply.com/arak. The published prices are net prices; value added tax (VAT) shall be added to these in accordance with the VAT regulations of the country in which the User has their registered office or place of residence. If the User is a business established in a Member State of the European Union with a valid EU VAT number, and the conditions for the reverse charge mechanism are met, the Service Provider shall issue the invoice with 0% VAT, subject to the User’s self-assessment.

6.2. The subscription fee is included in the selected package, which comprises a specified number of AI responses and a specified number of chatbots per package, as set out in the package description published on liveply.com/arak.

6.3. The AI response allowance included in the subscription can be extended: if the User’s AI response allowance for a given billing period has been used up, they are entitled to purchase additional AI responses for their existing subscription at a discounted rate. Any unused AI responses purchased in this way may be carried over (accumulated) to the next billing period, provided the User renews their subscription for that period. If the User does not pay in advance for the next billing period, it will no longer be possible to use any previously purchased, unused AI responses. The value of any extra AI responses purchased separately at a discounted price under this clause does not constitute a regular (basic) subscription fee as defined in clause 12.1(2), and is therefore not included in the calculation of the liability limit set out in clause 12.1.

6.4. Payment of the fee is made by credit card, in advance, on a monthly or annual basis in accordance with the chosen billing period, via direct debit through the Stripe payment service provider. The Service Provider does not store credit card details; these are handled exclusively by Stripe in accordance with its own privacy policy.

6.5. Invoicing takes place automatically via the Szamlazz.hu invoicing software provider. The User receives the invoice electronically at the email address provided at the time of registration.

6.6. In the event of a failed card charge, the Service Provider grants a 5-day grace period, after which the Service may be suspended.

7. Trial Period

7.1. The Service Provider offers a 14-day free trial period for all subscription packages. To activate the trial period, the User must provide their credit card details; the Service Provider does not store this information, which is handled by the payment service provider Stripe in accordance with its own terms and conditions. During the 14 days, the User may use the Service free of charge, without any charge being made to their card.

7.2. If the User does not cancel the subscription during the 14-day Trial Period, upon expiry of the Trial Period the Service Provider will automatically charge the User’s credit card for the fee of the selected Subscription package, and at the same time the first paid billing period for the selected package will commence (month or year).

8. The User’s rights and obligations

8.1. The User is entitled to use the Service within the scope of the selected package, in accordance with these GTC.

8.2. The User is obliged to:

use the Service for lawful purposes;
refrain from uploading or sending, via the Chatbot, any content that contravenes the law or infringes the rights of third parties;
ensure legal compliance in relation to their own digital platform (their own privacy policy, cookie policy, terms and conditions).

8.3. The User accepts responsibility for the content of communications conducted via the Chatbot.

8.4. Transparency. In accordance with Article 50(1) of the AI Regulation, the User is obliged to ensure that End Users and Visitors are aware that they are communicating with artificial intelligence, and that the Chatbot’s responses are for information purposes only. In this context, the User:

must not disguise the Chatbot or present it as a human being;
must not disable, conceal or circumvent the AI label provided by the Service, the link to the privacy notice or the Terms of Use for Visitors.

8.5. Customising the Chatbot’s appearance (logo, colour, welcome message) does not extend to concealing its nature as artificial intelligence. The obligation set out in clause 8.4 applies to the User independently, irrespective of and in addition to the Service Provider’s technical implementation. An exception applies if the Service Provider has given its written consent under a white-label agreement and the User provides equivalent information by other means.

9. The Service Provider’s rights and obligations; service level

9.1. Availability target. The Service Provider sets an availability target of 99 per cent for the Service on a calendar month basis, calculated on the basis of data from its own monitoring system in relation to the total number of minutes in the month. Consecutive outages lasting less than five minutes shall be disregarded. The Service Provider shall make the measurement data available upon the User’s written request.

9.2. Periods excluded from the calculation. The following periods are not included in the calculation where the cause of unavailability is: (a) maintenance as referred to in clause 9.4; (b) any malfunction, restriction or denial of service on any External Platform; (c) a fault in the User’s digital interface, network or access details, or any modification made by the User; (d) incorrect configuration of the Chatbot by the User; (e) lawful suspension of the Service (delay in payment of fees, breach of the General Terms and Conditions, security incident, statutory obligation); (f) force majeure as defined in Clause 17; (g) a DDoS or other malicious attack; (h) intervention requested or approved by the User; (i) the failure of an additional feature provided on a beta, trial or free-of-charge basis.

9.3. Service credit – exclusive remedy. If the Service fails to meet the Availability Target in a calendar month, the User is entitled to a credit upon submitting a written request within 30 days of the end of the month, specifying the relevant period and the nature of the fault; in the event of an incomplete request, the Service Provider may request that the User provide the missing information. The amount of the credit shall be the proportion of the subscription fee for the month in question corresponding to the duration of the outage, based on the Service Provider’s measurement data.

The Service Provider shall deduct the credit from the charge for the next billing period; no cash payment shall be made. The total annual amount of credits may not exceed one month’s subscription fee; any unused credit will be forfeited upon termination of the contract and cannot be claimed whilst payment is in arrears. No credit is granted during a trial period or in the case of free use.

If the Service fails to meet the target for two consecutive months, the User may terminate the contract with immediate effect within 30 days from the end of the second month; in such cases, the Service Provider shall refund, on a pro rata basis, the prepaid fee corresponding to the unused period.

The credit, and the right to terminate the contract and claim a refund, constitute the User’s sole and exclusive remedy for failure to meet the Availability Target; no other claims – including claims for damages – may be enforced on this basis, except within the scope set out in clause 12.4.

9.4. Maintenance. The Service Provider may suspend the Service for maintenance purposes. Where possible, the Service Provider shall provide advance notice of scheduled maintenance on the website and/or via the admin interface; failure to provide such notice shall not affect the right to carry out maintenance. Emergency maintenance may be carried out without prior notice in the event of a security incident, to prevent data loss, or to comply with legal obligations.

9.5. Subcontractors. The Service Provider may engage subcontractors (infrastructure, payment and invoicing, email delivery, AI model providers). The list of all parties engaged by the Service Provider for data processing is set out in Section 9 of the Privacy Notice, whilst the list of sub-processors handling End Users’ personal data is set out in Annex 1 to the DPA. The Service Provider shall give at least 30 days’ notice of any material changes.

9.6. Other obligations. The Service Provider shall provide the Service with the expertise and care reasonably expected in the industry, and shall provide the updates necessary to maintain compliance throughout the subscription period, including security updates. Updates do not require the notification procedure set out in clause 13, as they do not alter but rather maintain what the User is entitled to.

10. Intellectual Property

10.1. The Service, its source code, design and trade mark (the LivePly name and logo) constitute the exclusive intellectual property of the Service Provider.

10.2. The User acquires only a non-exclusive, non-transferable right to use the Service in accordance with these GTC.

10.3. Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (the Copyright Act), the liveply.com website constitutes a copyrighted work; consequently, every part of it is protected by copyright. Pursuant to Section 16(1) of the Copyright Act, the unauthorised use of the website’s graphic and software solutions, photographs, texts and computer programs, as well as the use of any application capable of modifying the website, is prohibited. Even with the Service Provider’s written consent, material may only be reproduced from the website by linking to the website and citing the source. The copyright holder is SolvePly Kft.

10.4. Reference. The Service Provider is entitled to list the User’s name and logo as a reference on the liveply.com website and in its marketing materials, stating that the User is a user of the Service. The Service Provider may use the logo in its original form, and such reference must not imply the User’s endorsement.

10.5. The User may prohibit such attribution at any time, without giving reasons, by written notice. The Service Provider shall remove the attribution from its own platforms within 30 days of receiving such notice or of the termination of the contract.

11. Confidentiality

11.1. The Service Provider shall treat as confidential any business information, documents and data provided, uploaded or otherwise disclosed by the User (Confidential Information), and shall use them only to the extent necessary for the provision of the Service.

11.2. The Service Provider shall not disclose Confidential Information to any third party, unless required to do so by law or with the User’s consent. The disclosure of such information to subcontractors as referred to in clause 9.5, to the extent necessary for the provision of the Service, shall not be deemed to constitute disclosure.

11.3. Information shall not be deemed Confidential Information if, at the time of disclosure, it is already publicly available, has been disclosed by the User themselves, or has been lawfully obtained by the Service Provider from a third party.

11.4. The duty of confidentiality shall remain in force for 3 years following the termination of the contract.

11.5. The reference referred to in clause 10.4 does not breach the duty of confidentiality. Furthermore, the Service Provider may only disclose the content of the contract, the fees and usage data with the User’s prior written consent.

12. Liability

12.1. Limits on Liability

(1) The Service Provider’s liability is limited on an aggregate basis: in respect of any given User, over any 12-month period – taken together across all events giving rise to damage, irrespective of the legal basis of the claim – it may not exceed the sum of the subscription fees actually paid by the User in the 12 months preceding the event giving rise to the damage (general limit). In the case of a shorter contract term, the actual duration shall apply.

(2) ‘Subscription fees actually paid’ refers exclusively to the regular basic subscription fee in accordance with the chosen subscription package. This does not include the price of extra AI response packages as set out in clause 6.3, set-up and other one-off charges, late payment interest and collection costs, or revenue arising from partner or reseller programmes. Service credits as set out in clause 9.3 are included in the general limit.

(3) Fee-free period. If, at the time the damaging event occurs, the User is using the Service free of charge, during a trial period, for testing purposes or as a result of a special discount, the general limit shall be replaced by an amount equivalent to six months’ fees for the Service Provider’s lowest-priced, publicly advertised Subscription package at that time.

(4) Absolute upper limit. The Service Provider’s total liability to any given User in any 12-month period – irrespective of the above limits and the amount of fees paid – shall in no circumstances exceed an amount equivalent to publicly advertised Subscription package with the highest fee. The amount of this limit can be determined at any time from the Service Provider’s published price list (liveply.com/arak). This limit shall not be increased even in the case of a subscription agreed at a price determined individually and not publicly advertised.

12.2. Application of the financial limits

(1) The limits set out in clause 12.1 are not cumulative. The same event may not fall under two limits at the same time; if more than one applies, the higher limit shall apply, but only once.

(2) Link to proven loss. The limits are solely upper limits: they do not in themselves give rise to a payment obligation, nor do they constitute an automatic or flat-rate payment. A prerequisite for compensation is that the User proves their actual, quantifiable loss and the causal link; the Service Provider is only obliged to reimburse the proven amount.

12.3. Exclusion of Indirect and Consequential Damages

To the extent permitted by law, the Service Provider shall not be liable for the following types of damage, irrespective of the legal basis of the claim, and even if it was aware of or ought to have been aware of the possibility of such damage: indirect damage; consequential (incidental) damage; loss of profits and revenue; loss of business opportunities, failure to conclude a contract; failure to realise expected savings; loss arising from business interruption and the cost of alternative solutions; consequential loss arising from data loss, data corruption or data recovery, including the irrecoverability of data automatically deleted upon expiry of the retention period set out in clause 4.5a of the DPA; damages arising from damage to reputation or business reputation; penalties or other liabilities incurred by the User towards third parties.

The damages excluded here are excluded prior to the application of the financial limits set out in clause 12.1, i.e. they are not included in those limits and cannot be claimed under them.

12.4. Exceptions to the limitation of liability

Clauses 12.1–12.3 shall not apply (a) to damages caused by the Service Provider through wilful misconduct or gross negligence; (b) to damages caused by a breach of contract resulting in injury to human life, physical integrity or health; (c) damage falling within the scope of liability that cannot be excluded or limited by law. All other damage, including that caused by slight negligence, falls within the scope of clauses 12.1–12.3.

12.5. The nature of AI responses; the User’s duty to verify

(1) The Chatbot’s AI-based responses are generated by artificial intelligence, the operation of which is, by its very nature, probability-based and which, due to the inherent limitations of AI, may provide incorrect, inaccurate, incomplete or misleading content – including so-called ‘hallucinations’. The content of the AI responses is determined by the User’s input; the AI generates responses solely on the basis of the context provided in this way.

(2) The Service Provider – to the extent permitted by law – does not guarantee the correctness, accuracy, completeness, fitness for a particular purpose or consistent quality of the AI responses, and shall not be liable for any damages arising from the content of the AI responses to the extent that the error (a) stems from the inherent limitations of the AI model, or (b) stems from the content, incompleteness, inaccuracy, obsolescence or incorrect configuration of the User’s input. The AI response shall not be deemed to constitute a statement, offer, expert opinion or advice from the Service Provider.

The Parties acknowledge that no party in the AI model provider chain is liable for the accuracy of the content of the AI responses: the AI model provider used assumes liability in its own terms and conditions solely for third-party intellectual property claims relating to the output (12.6), but not for the accuracy of the output’s content, and expressly requires human supervision. This risk cannot therefore be passed on by contractual means, nor can it be covered by insurance; the exclusion set out in this clause reflects this situation.

(3) Obligation to check. The User is obliged to regularly check and test the Chatbot’s settings, knowledge base and generated responses before going live and during use, to correct any incorrect or out-of-date content, and must not rely on the Chatbot to provide information the inaccuracy of which could entail legal or financial risks.

(4) If the User fails to fulfil their obligation under paragraph (3), and damage has arisen in connection therewith or its extent has increased as a result, the Parties shall bear the damage in proportion to their respective liabilities in accordance with Section 6:525 of the Civil Code.

(5) System errors on the part of the Service Provider. The exclusion set out in paragraph (2) shall not apply – and liability shall be governed by the general provisions of clauses 12.1–12.2 – to any erroneous AI response arising from a fault attributable to the Service Provider’s own system, in particular software faults, operational disruptions, or the incorrect processing, corruption or erroneous transmission of User input.

12.6. Infringement of intellectual property rights in the AI response

(1) The exclusion set out in clause 12.5 also applies where the AI’s response infringes a third party’s intellectual property rights, including the unauthorised reproduction of protected text, images or other works – provided that the source of the infringement is the User’s input. It is the User’s responsibility to upload or link to only such content as they are authorised to use.

(2) This exclusion shall not apply if (a) the infringement arises from a fault attributable to the Service Provider’s own system; or (b) the AI’s response infringes rights not as a result of the User Input, but as a result of the operation of the AI model used – that is, content retrieved from the model’s training data.

(3) In the case referred to in paragraph (2)(b), the Service Provider’s liability shall be limited to the general liability limit, but only up to the amount that the Service Provider actually receives from the relevant AI model provider in respect of the claim in question by way of compensation or other reimbursement, or to the extent that the model provider actually assumes the Service Provider’s defence, legal representation costs or settlement of the claim. The Service Provider is obliged to report the claim to the model provider without delay, to pursue it in good faith, and to inform the User of its status.

(4) Paragraph (3) shall not apply, and the Service Provider’s liability in this regard shall be excluded, if the User has breached clause 12.5(3) or 12.9 and the infringement occurred in connection therewith, or if the infringing content was generated by a User’s model endpoint.

12.7. MCP Operations

(1) Exclusive operator. With regard to all MCP operations, the logic, parameters, triggers, the external systems concerned and the scope of the operation shall be determined exclusively by the User, and the authentication data (API key, token, access authorisation) shall be provided exclusively by the User. The Service Provider shall carry out the operation in accordance with the specified configuration, acting as a technical intermediary.

(2) The User bears responsibility for all results, failures, data changes, data deletions, disclosures, transactions and consequences caused by an MCP operation in or via the external system, including any indirect effects occurring in other systems.

(3) The secure management of authentication data, the restriction of access rights to the necessary and sufficient extent, and their periodic replacement are the sole responsibility of the User.

(4) Visitor confirmation. The Service may make the MCP operation subject to the Visitor’s prior confirmation, displayed on the chat interface. The Service Provider determines, on a case-by-case basis and in accordance with the nature of each operation, which operations require confirmation; the User may not modify this setting. The MCP operation is always initiated at the Visitor’s express request, not on the basis of the Chatbot’s independent decision.

(5) The User is obliged to maintain backups, manual review options and logging for the relevant systems, which shall reasonably minimise the damage caused by a faulty operation. In the event of a failure to do so, paragraph 12.5(4) shall apply.

(6) The Service Provider does not guarantee the accuracy, completeness or timeliness of data originating from external systems via MCP integration.

12.8. Commissioning support; documents produced by the Service

(1) The Service Provider may provide a reasonable level of guidance and technical support during commissioning, configuration, knowledge base compilation or MCP setup. Such support does not constitute approval of the content of the User’s input or configuration, nor does it constitute legal, data protection or other professional advice, and it does not affect the scope of liability set out in clause 12.5(2)(b). Pre-go-live and ongoing review, testing and validation are the sole responsibility of the User.

(2) Nature of the Generated Notice. The Generated Notice is a document automatically generated from a template. It does not constitute legal advice, is not a bespoke legal document, and does not replace the User’s own legal and data protection compliance. It covers only data processing in connection with the use of the Chatbot; it does not fulfil the User’s information obligations regarding their website, online shop, newsletter, cookies and other data processing activities. The Service Provider does not guarantee that the template, without modification, is suitable for every User’s specific data processing activities; it is the User’s responsibility to adapt the document to their own operations and data processing procedures, and to have it reviewed by a legal expert where necessary.

(3) Acceptance. The Generated Notice becomes the User’s own document upon the User’s express declaration of acceptance made via the Service’s interface. By accepting the document, the User declares that they have read and checked the text and, as a data controller, publish it at their own risk. The User is solely responsible for the published content. The Service Provider logs the acceptance, its date and the version of the document.

(4) Screening questions. The answers provided to the screening questions constitute the User’s own statements, the accuracy of which is not verified by the Service Provider. In the event of a false or inaccurate answer, the Generated Information Notice will not be suitable for describing the User’s data processing; the User shall bear the consequences of this. The User is obliged to review their answers should there be any changes in their use of the Chatbot.

(5) Balancing of interests. The Generated Notice bases certain data processing activities on legitimate interests [Article 6(1)(f) of the GDPR]. The responsibility for carrying out and documenting the balancing of interests test rests solely with the User as the data controller; the template provided by the Service Provider is for guidance only.

(6) Customised supplement. Any customised supplement added by the User to the Generated Notice is entirely the User’s own content; the Service Provider does not review it.

(7) Own URL and uploaded document. If the User specifies their own web address or an uploaded document instead of the Generated Information Sheet, the Service will merely display it. The User is solely responsible for its accessibility, continuous availability, up-to-date status and content. The Service Provider may check the availability of the web address using technical means and may notify the User in the event of unavailability; this does not give rise to any obligation to monitor or liability.

(8) Updating the template. The template for the Generated Notice may become obsolete due to changes in legislation, regulatory practice or changes to the operation of the Service. The Service Provider maintains the template with a version number and shall notify the User – in accordance with the procedure set out in clause 4.4 of the DPA – via the Service interface or by email when a new version of the template becomes available. It is the User’s responsibility to review the new version and, if necessary, accept it again; the Service Provider shall not be liable for the use of any previously accepted, obsolete text.

(9) The period following termination. Upon termination of the contract, any previous reference to the Generated Notice shall cease to apply. It is the User’s responsibility to retain the currently valid version of the document in their own records — for the purposes of demonstrating accountability [Article 5(2) of the GDPR] — and to update the reference on their own platform in a timely manner upon termination.

12.9. Prohibited and high-risk use

(1) The Service Provider is responsible for the development of the Service as an AI system to the extent that it is the developer thereof. It shall not be liable for any modifications made to the Service by the User or at the User’s instruction.

(2) The User is responsible for ensuring that the Service is used lawfully in their own context of use. The User is obliged to comply with the legal obligations applicable to them as a user, including the information, transparency and risk assessment requirements set out in the AI Regulation, data protection and consumer protection legislation, and the rules governing automated profiling and decision-making.

(3) The User must not use the Chatbot or the AI responses: (a) in a manner that constitutes a prohibited practice under the AI Regulation, or in a way that would classify the Chatbot as a high-risk AI system; (b) to provide medical, healthcare or pharmaceutical diagnoses or treatment recommendations, or for the purpose of collecting or processing special categories of data as defined in Article 9 of the GDPR; (c) to provide legal, tax or financial investment advice without the supervision of a qualified human professional; (d) for the assessment of a natural person’s creditworthiness, insurance eligibility or suitability for employment, or for the making of an automated decision that produces legal effects concerning them or similarly significantly affects them; (e) by a public authority for the purpose of determining, withdrawing or restricting entitlement to essential public or social services, benefits or provisions; (f) the provision of services to persons under the age of 18, or in cases where the chatbot’s target audience is reasonably expected to include persons under the age of 18; (g) personalised political influence, gambling for real money, the control of critical infrastructure or the performance of security functions; (h) the creation or dissemination of unlawful, misleading, deceptive, unsolicited commercial, hateful, harassing or defamatory content; (i) presenting AI responses as being of human origin (Clause 8.4); (j) to train or fine-tune a competing AI model, or to extract the model’s parameters or system instructions.

The use referred to in sub-clauses (b) to (f) requires the Service Provider’s prior written consent; such consent may be subject to conditions or may be refused without giving reasons. Consent may also be granted for the specific scope of use by means of the express, logged acceptance of the supplementary terms published by the Service Provider – in particular the Supplementary Terms for Healthcare; in such cases, the supplementary terms shall form part of the contract between the Parties (Clause 18.4).

(4) Any breach of this clause shall constitute a material breach of contract, and the Service Provider shall be entitled to a claim for damages in accordance with clause 12.11, as well as the right to immediate suspension and termination with immediate effect.

12.10. External platforms; User model endpoint

(1) The Service Provider shall not be liable for any operational disruption, unavailability, content, error or discontinuation of External Platforms, nor for any data loss or damage arising therefrom; for the consequences arising from changes to the terms and conditions, pricing or functions of External Platforms, including where, as a result, a function of the Service becomes unavailable; for the AI model provider discontinuing, modifying or restricting the model – in which case the Service Provider is entitled to replace the model with an equivalent one; furthermore, for the conduct of the User or their Visitor on an External Platform. The Service Provider shall exercise the care reasonably expected in the industry when selecting External Platforms.

(2) User model endpoint. If the User sets up such an endpoint, they shall be solely responsible for all consequences arising from its use. In this regard: (a) the Service Provider does not monitor the operation, security or data processing practices of the endpoint, nor does it use it as its own subcontractor or sub-processor (Clause 6.4 of the DPA); (b) it shall not be liable for the content, quality, availability or intellectual property compliance of the AI responses thus generated; (c) the liability provision set out in Clause 12.6(3) shall not apply; (d) the technical risk-mitigation measures applied by the Service Provider in relation to AI model providers shall not apply.

12.11. The User’s Obligation to Indemnify

(1) The User shall fully indemnify and hold the Service Provider harmless against any and all claims, demands, damages, losses, liabilities, costs and expenses – whether brought by third parties (including its End Users, Visitors and customers) or enforced by a public authority – in respect of any claim, demand, loss, fine or cost (including reasonable legal representation costs) arising from the following: (a) User Input or content or data uploaded by the User, including claims based on infringement of intellectual property rights, where the infringement arises from the User Input in accordance with clause 12.6; (b) failure to configure or supervise the Chatbot, including a breach of the monitoring obligation under Clause 12.5(3); (c) the configuration and execution of MCP operations (Clause 12.7); (d) the content, absence or unavailability of the Generated Information, the answers to the filter questions, the customised supplement, or the content of the specified website address or uploaded document (Clause 12.8); (e) prohibited or unauthorised use as set out in Section 12.9; (f) breach of the transparency obligation as set out in Section 8.4; (g) use of the User Model Endpoint (Section 12.10(2)); (h) any other breach of these GTC.

(2) This obligation shall apply even if the claim is brought directly against the Service Provider; in such cases, the User shall be obliged to compensate the Service Provider for any justified losses and costs. The Service Provider shall be obliged to inform the User of the claim without delay and to give the User the opportunity to participate in the defence.

(3) Relative scope of the contracts. This clause governs the internal indemnity relationship between the Parties and does not preclude the End User, Visitor or any other third party from asserting their claim directly against the Service Provider in accordance with the law. Nor does it affect the statutory apportionment of liability towards the data subject pursuant to Article 82 of the GDPR.

(4) Limitations. Compensation shall not extend to that part of the claim which arises from the Service Provider’s liability under clause 12.4, from a culpable fault in its own system as referred to in clause 12.5(5), or from an infringement arising from the operation of the AI model as referred to in clause 12.6 (2)(b), arising from the operation of the AI model. In such cases, the Parties shall bear the loss in proportion to their respective liabilities. The purpose of this limitation is to ensure that the provision remains consistent with Section 6:152 of the Civil Code.

12.12. Notification of Claims, Limitation Periods, and Consolidation of Claims

(1) The User is obliged to notify the Service Provider of their claim in writing – specifying the underlying facts and the extent of the damage – within 30 days of becoming aware, or having had the opportunity to become aware, of the circumstances giving rise to the claim. In the event of failure to submit a claim or a delay in doing so, the Service Provider shall be exempt from liability to the extent that this has led to an increase in the damage, or has made it impossible to mitigate the damage or to provide evidence.

(2) Pursuant to Section 6:22(3) of the Civil Code, the Parties agree that the User’s claims arising in connection with these GTC or the provision of the Service shall be time-barred 12 months after the occurrence of the conduct or event giving rise to the damage.

(3) Consolidation of claims. The User is obliged to submit all claims arising from the same or related facts as a single, consolidated claim. Damages arising from the same circumstances – including those suffered by the User, its affiliated undertakings, End Users, Visitors and customers, as well as damages affecting more than one of the User’s Chatbots – shall be deemed a single claim for the purposes of these GTC. The claim may not be split in such a way as to result in the multiple application of the monetary limits.

(4) Paragraphs (1) and (2) of this clause shall not apply in the circumstances set out in clause 12.4.

12.13. Nature and Continuation of Limitations

(1) The exclusions and limitations set out in this Section 12 shall apply irrespective of the legal basis of the claim, and even if a limited remedy has failed to achieve its intended purpose.

(2) The exclusions and limitations shall remain in force even after the termination of the contract.

(3) The Parties agree that the allocation of risk under this clause reflects a reasonable allocation of risk, mutually agreed upon and taken into account when determining the fee structure, which is commensurate with the nature of the Service and the extent of the consideration.

(4) Should any provision of this clause prove to be invalid, this shall not affect the validity of the remaining provisions, and it shall be replaced by a valid provision that most closely reflects the original intention of the Parties.

13. Amendments to the GTC and the Tariff

13.1. The Service Provider is entitled to amend these GTC and the fee schedule unilaterally.

13.2. The Service Provider shall notify Users of any amendment that substantially alters the characteristics or functions of the Service or the pricing structure at least 30 days prior to its entry into force via the liveply.com website and/or the admin interface, as well as by sending a notification to the email address provided at the time of registration.

13.3. This procedure does not apply to measures and security updates intended to maintain compliance, as set out in clause 9.6.

13.4. If the User does not accept the amendment, they are entitled to terminate the contract in accordance with clause 14.

14. Termination of the contract

14.1. The User may cancel their subscription at any time, without giving any reason, with immediate effect via the admin interface.

14.2. Unless otherwise provided for by law, subscription fees already paid for a given month or year shall not be refunded. An exception to this is the pro rata refund provided for in Clause 9.3.

14.3. If the User seriously breaches the provisions of these GTC, the Service Provider is entitled to suspend the Service or terminate the contract with immediate effect.

14.4. Data export and switching providers

The User is entitled to export their own data – including the chatbot configuration, uploaded knowledge base documents, custom question-answer pairs, and conversation statistics and exports. This provision applies to the User’s own data; the deletion of End Users’ personal data upon termination of the contract is governed by clause 4.7 of the DPA. The list is illustrative and extends to any other digital assets that constitute the User’s own data.

During the term of the contract, the Service Provider shall, at any time and free of charge, provide data export via the admin interface in a structured, widely used, machine-readable format (typically JSON, or CSV for tabular data).

In the event of termination of the contract, the data will remain available for download for 30 days from the date the notice of termination is given; thereafter, the Service Provider will permanently delete it, unless legislation requires a longer retention period (see Section 5.2 of the Privacy Notice). The Service Provider does not charge a fee for data export or for switching providers.

14.5. Conditions for switching providers (Data Act)

The right to terminate with immediate effect under Section 14.1 complies with the maximum notice period of two months set out in Article 25 of Regulation (EU) 2023/2854 (Data Act). During the 30-day window between termination and deletion, as set out in clause 14.4, the Service and data export shall remain fully available, thereby fulfilling the transitional period requirement under the Data Act; an exception to this is termination during the Trial Period, as set out in clause 14.6. The Service Provider shall provide, in a documentation-based format, information regarding the structure and format of the exported data; this does not extend to bespoke migration development.

14.6. Cancellation during the Trial Period

If the User cancels the subscription during the Trial Period – before any fees have been paid – the Service Provider shall delete their data immediately upon the cancellation taking effect; the 30-day retrieval window referred to in clause 14.4 shall not apply in such cases. The reason for this is that no paid customer relationship has yet been established at this stage, and typically only trial or test data has been entered into the system. The User may make use of the option to export data free of charge at any time prior to the cancellation taking effect. The deletion of End Users’ personal data is governed by clause 4.7 of the DPA.

15. Complaints handling and dispute resolution

15.1. Complaints handling. The User may submit a complaint electronically via:

Website: https://liveply.com
Email: info@liveply.com

The Service Provider shall investigate the complaint and provide a substantive response within 30 days at the latest; in the event of rejection, it shall give reasons for its decision.

15.2. Arbitration proceedings. Section 2(a) of the Fgytv. defines, for the purposes of the rules governing arbitration, a ‘consumer’ as including civil organisations acting outside the scope of their economic activities, ecclesiastical legal entities, block of flats owners’ associations, housing cooperatives, and micro, small and medium-sized enterprises; such a User may refer a matter to a conciliation body. The competent body is that based at the User’s registered office or, in the absence thereof, at the Service Provider’s registered office; in the case of online cross-border disputes, the body operating under the Budapest Chamber of Commerce and Industry is exclusively competent. The Service Provider shall fulfil its obligation to cooperate in accordance with the Fgytv., but shall not make a general declaration of submission. The possibility of such proceedings shall not affect the monetary limits and exclusions set out in clause 12.

15.3. Court proceedings. To resolve any legal dispute that cannot be settled through negotiation, the Parties agree – depending on the value of the claim – to the exclusive jurisdiction of the district court or regional court with jurisdiction over the Service Provider’s registered office.

If the User is nevertheless classified as a consumer in accordance with clause 4.7, the mandatory rules on jurisdiction and competence applicable to them shall prevail; in which case the clause on exclusive jurisdiction shall not apply, and the Service Provider may bring its claim only before the courts of the Member State in which the consumer is domiciled [Article 18(2) of Regulation (EU) No 1215/2012].

16. Data Processing

The detailed rules governing data processing within the framework of the Service are set out in the separate Privacy Notice, which forms an integral part of these GTC. The obligations incumbent on the Service Provider as a data processor in respect of the personal data of the User’s End Users are set out in the separate Data Processing Annex (DPA), which also forms an integral part of these GTC.

17. Force majeure

17.1. Force majeure shall be deemed to be any extraordinary event occurring after the conclusion of the contract which renders its performance impossible, which the Parties could not have foreseen at the time of concluding the contract, which cannot be averted by reasonable measures, and which cannot be attributed to the culpable conduct of either Party. Such events may include, in particular: strikes, states of emergency, war, revolution, acts of terrorism, server attacks, hacker attacks, unauthorised server access, natural disasters, fire, flooding, epidemics, quarantine restrictions, and transport embargoes.

17.2. In the event of force majeure, neither Party shall be liable for any failure to perform or delay in the performance of its obligations under the contract.

17.3. A cyber-attack or the sending of spam attributable to the User’s negligence, or arising from a breach of these GTC by the User, shall not be deemed a force majeure event.

18. Final provisions

18.1. Matters not regulated in these GTC shall be governed by Hungarian law, with particular regard to the following:

Act V of 2013 – on the Civil Code (Ptk.);
Act CLV of 1997 – on consumer protection (Fgytv.);
Act C of 2000 – on Accounting (Accounting Act);
Act CVIII of 2001 – on Electronic Commerce Services (E-Commerce Act);
Act CXII of 2011 – on the right to informational self-determination and freedom of information (Information Act);
Act XLVIII of 2008 – on commercial advertising (Commercial Advertising Act).

18.2. The Parties shall endeavour to settle any disputes arising from these GTC primarily by amicable means, through negotiation.

18.3. Legal Succession and Assignment of Contract. By accepting these GTC, the User gives their prior consent to the Service Provider assigning its rights and obligations arising from this contract in their entirety (Section 6:208 of the Civil Code), or transferring them to its legal successor in the event of a reorganisation, merger, demerger or the transfer of a business unit (business division), provided that (a) the transferee assumes all the Service Provider’s obligations under these GTC and the DPA without any change to their content; (b) the transfer does not result in any adverse change to the terms of the contract for the User; (c) the Service Provider notifies the User of the transfer at least 30 days in advance by sending a notice to the email address provided at the time of registration, specifying the transferee’s name, registered office, company registration number and tax number.

Upon the transfer, the data processor relationship under the DPA shall also pass to the transferee; the Service Provider shall expressly inform the User, as the data controller, of this in the notification. If the User does not accept the transfer, they may terminate the contract with immediate effect and free of charge from the date of receipt of the notice until the transfer takes effect; in such a case, the Service Provider shall refund, on a pro rata basis, any prepaid fees relating to the unused period.

The User may assign their rights and obligations arising from this contract only with the Service Provider’s prior written consent.

18.4. Supplementary Terms and Conditions. The Service Provider may publish supplementary terms and conditions for certain functions or areas of use, which shall form part of the contract upon the User’s express, logged acceptance. The supplementary terms and conditions may differ from these GTC in their specific scope; in the event of any discrepancy – exclusively within the scope concerned – the supplementary terms and conditions shall prevail.

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