Legal Documents
Everything you need in one place: review our Terms and Conditions, Privacy Notice, Data Processing Addendum (DPA), and Cookie Notice - pick the document that's relevant to you below.
Effective from October 2, 2026
COOKIE POLICY
1. Introduction
This Notice provides information on the cookies used on the liveply.com website and in the admin interface operated by LivePly (Service Provider: SolvePly Kft.) in accordance with the provisions of the GDPR and Article 5(3) of the ePrivacy Directive (2002/58/EC). This Notice supplements the Privacy Notice, and its terms are to be interpreted accordingly – with the exception that, in this context, the term ‘Visitor’ refers exclusively to a person accessing the liveply.com website or the admin interface.
Exception – Section 4.4, which, for the sake of transparency, describes the cookies that the chat widget places on the End User’s device viathe User’s own website; the User is the data controller for these cookies, whilst the Service Provider acts as the data processor.
2. Details of the data controller
| Data | Value |
|---|---|
| Name | SolvePly Kft. |
| Company registration number | 08-09-038874 |
| Tax number | 33119083-2-08 |
| EU VAT number | HU33119083 |
| Registered office / postal address | 9019 Győr, Szent László út 172., Hungary |
| info@liveply.com | |
| Data protection contact | |
| office@solveply.comWebsite | https://liveply.com |
3. What is a cookie?
A small text file placed on the Visitor’s device by the website – to ensure the website functions properly, to improve the user experience or for statistical purposes.
4. The cookies used
4.1. Necessary (technical) cookies – the law does not require prior consent for these, as without them the Service cannot be used, or cannot be used securely.
| Cookie | Purpose | Legal basis | Retention period |
|---|---|---|---|
| Session and login management | Maintaining login status on the admin interface | Article 6 of the GDPR (1) f) – the Service Provider’s legitimate interest in access management and account security | Until the session ends, or until the login expires at the latest |
| Security (CSRF) cookie | Protection against unauthorised requests | Article 6 of the GDPR ((– the Service Provider’s legitimate interest in the secure operation of the Service | Until the end of the session |
cc_cookie |
Note regarding the cookie consent statement | 1) f) Article 6(1)(f) of the GDPR – the Service Provider’s legitimate interest in verifying the statement [Article 5(2) of the GDPR] | Up to 1 year |
The admin interface is used by the User’s employee or representative, who is not themselves a party to the contract; therefore, the legal basis for these cookies is not the performance of the contract, but the Service Provider’s legitimate interest.
4.2. Analytical cookies – liveply.com uses the Google Analytics 4 service to measure website traffic (number of visitors, pages viewed, traffic sources). The tool is loaded only after the Visitor has given their prior, explicit consent; without consent, no request is sent to Google’s servers and no cookies are set.
| Cookie | Purpose | Jogalap | Legal basisRetention period |
|---|---|---|---|
_ga |
Distinguishing individual visitors (randomly generated identifier) | Article 6(1)(a) of the GDPR – the Visitor’s consent | 2 years |
_ga_5SCKV2V032 |
Maintaining session status | Article 6(1)(a) of the GDPR – the Visitor’s consent | 2 years |
The data controller and the data processor. The data controller is the Service Provider; Google Ireland Limited (Ireland) acts as the data processor. Google may also process the data in the United States; the basis for the data transfer is the European Commission’s adequacy decision on the EU–US Data Privacy Framework or, in the absence thereof, the Standard Contractual Clauses (SCCs).
What data is processed? Anonymised, aggregated usage data (page views, browser and device type, approximate geographical location, traffic source). The Service Provider has requested that IP addresses be anonymised, does not use advertising-related features (Google Signals, ad personalisation), and has set the data retention period to 2 months in the Google Analytics interface. The Service Provider does not use the data to identify Visitors.
Withdrawal. The Visitor may withdraw their consent at any time, without giving any reason, via the cookie management interface (footer: ‘Cookie settings’); such withdrawal does not affect the lawfulness of any previous data processing. In the event of withdrawal , the _ga* cookies will be deleted, and the tool will not load when the Visitor views further pages.
4.3. Marketing cookies – liveply.com does not currently use any advertising or remarketing cookies. Where a newsletter subscription form is displayed, Mailjet may place its own cookies.
Analytical or marketing cookies may only be placed with the Visitor’s prior, explicit consent (point 5). Before activating any new tools, the Service Provider will supplement this Notice with details of the specific cookies (legal basis, retention period, data transfer safeguards) and update the cookie management interface accordingly.
4.4. Cookies placed on the User’s website by the chat widget
This section does not apply to liveply.com, but to the three first-party cookies that the chat widget places on the End User’s devicevia the User’s own domain when the chat is used.
Roles. The data controller for these cookies – in accordance with sections 2.1–2.2 of the DPA – is the User; the Service Provider acts as the data processor: it places the cookies on the User’s instructions as part of the technical operation of the Service. The End User exercises their rights with the User. The purpose of this section is to ensure transparency and to enable the User to incorporate its content into their own information.
| Cookie (example) | Purpose | Legal basis | Retention period |
|---|---|---|---|
chatbot_notice_<chatbot-azonosító> |
To record which version of the privacy notice was displayed to the End User and when (version number, date and time of display) . Does not contain nicknames, message content or selections. | Article 6 of the GDPR (1) f) – proof of notification [2)] | 90 days |
chatbot_session_<chatbot-azonosító> |
The session token for the conversation, without which the ongoing conversation cannot continue | GDPR Article 5(Follows the legal basis for the specific conversation: for enquiries relating to a contract, GDPR Article 6(1)(b); otherwise, Article 6 (1)(f) – the User’s legitimate interests | 24 hours |
chatbot_session_id_<chatbot-azonosító> |
Session identifier to ensure that messages are linked to the same conversation after switching pages | It follows the legal basis of the relevant conversation: for enquiries relating to a contract, Article 6(1)(b) of the GDPR; otherwise, Article 6 (1)(f) – the User’s legitimate interests | 24 hours |
A <chatbot-azonosító>is the public identifier of the relevant chatbot; where there are multiple chatbots, each has its own cookie.
Consent. All three cookies are strictly necessary for the requested chat function; therefore, no prior consent is required for their placement – pursuant to the exception set out in Article 5(3) of the ePrivacy Directive concerning cookies that are strictly necessary for the provision of a service explicitly requested by the user; The information required is provided in this section and in the chatbot’s privacy notice.
They are not used for: profiling, advertising data collection or cross-site tracking; they are not accessible to third parties and do not contain the content of the conversation.
Attributes:path=/, SameSite=Lax, Secure in the case of HTTPS .
Other storage. Apart from the three cookies listed above, the chat widget does not store any data on the End User’s device; it does not use either thelocalStorage or sessionStorage storage.
Deletion. The End User may delete or block cookies in their browser at any time (Section 6); in this case, the ongoing conversation cannot be continued, and the display of the information will be reset.
The User’s obligation. As the User is the data controller, in accordance with clause 6.2 of the DPA, they must also list these three cookies in their own cookie and data processing notice; the Service Provider provides a ready-made draft text for this purpose on the admin interface.
5. Management of consent
5.1. No prior consent is required for necessary cookies – including the three widget cookies referred to in clause 4.4.
5.2. Analytical and marketing cookies are placed only with the Visitor’s prior, explicit consent via the cookie management interface (cookie banner).
5.3. Consent may be withdrawn at any time by reopening the cookie management interface or by deleting cookies in the browser.
5.4. Refusal or withdrawal of consent does not restrict the basic functions of the website.
6. Managing cookies in your browser
Visitors may restrict or block cookies, or delete them, via their browser settings; instructions can be found on the official help pages of the respective browsers. Blocking all cookies may prevent certain functions from working.
7. The Data Subject’s rights
With regard to data processed via cookies, Visitors are entitled to the rights set out in Section 7 of the Data Processing Notice, via the contact details provided in Section 2. In the case of cookies referred to in Section 4.4 , the End User exercises these rights with the User (the website operator) . The document entitled*‘LivePly Information for Visitors Communicating via the Chatbot* ’ covers log data processing carried out by the Service Provider as an independent data controller .
8. Amendments to the Notice
The Service Provider may amend this Notice unilaterally, in particular in the event of changes to the scope of cookies. The current version is available on the liveply.com website.