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Feature - MCP Integration

MCP Integration,a Connection to Your External Systems

Connect your AI Chat to your systems through MCP Integration, and as an AI Agent it actually completes the tasks you define for your visitors - whether that's booking an appointment or anything else.

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What Can MCP Integration Do?

With MCP Integration, your AI Chat goes one step beyond answering questions - it can act as a real AI Agent inside the systems you connect it to. Exactly what it can do always depends on which integration you choose and what you've predefined it's allowed to do.

Connect Systems Like Calendly

Activate a ready-made integration in a few clicks - starting with the Calendly calendar app - and from then on the task can actually be completed right inside the conversation.

Your AI Chat Becomes an AI Agent

It doesn't just answer visitors - it actually carries out the requested action in the connected system, like booking a free slot, all inside the chat window.

Secure Authentication for Every Integration

Choose from four methods - "None" for publicly reachable systems, or Bearer token, API key, and OAuth for systems that require authentication - and every token and secret is stored encrypted.

Custom System Prompt Extension

Describe exactly when and under what conditions the AI Chat should carry out a given integration's action.

Status Monitoring and a Simple On/Off Switch

See at a glance which integrations are active, and disable or re-enable any of them with a single switch.

Full Visibility: a Log for Every Action

Every action it takes - like a booked appointment - is logged, so you can see exactly when and how your AI Chat acted.

How MCP Integration Works With Your AI Chat

Visitor Asks"Any free slots?"
AI Agent ChecksLooks up availability
AI Agent SuggestsA few open slots
Visitor ChoosesPicks the best one
AI Agent ActsCalendly integration
ConfirmationSlot booked

With MCP Integration, your AI Chat doesn't stop at a good answer - if you enable it, it can actually complete the task in a connected system. Connect your Calendly calendar, for example, and a visitor can book a free slot right in the conversation, without ever leaving your site.

The exact capabilities always depend on which system you connect to the AI Chat - the list of available, ready-made integrations keeps growing.

Activating the integration and connecting your account also takes just a few clicks in the admin panel - no developer help or custom coding required.

Full Control and Transparency Behind the Integration

MCP Integration - Authentication

Secure Authentication for Every Integration

You can choose from four authentication methods: None, for systems that are reachable without any login, or Bearer token, API key, and OAuth, for systems that require authentication. For OAuth, you connect your account to the external service with a single click, and access refreshes automatically afterward.

Every token and secret is stored encrypted, isolated per tenant, so one customer's credentials are never accessible to another.

MCP Integration - Logging

See Exactly What Actions Your AI Chat Took

Every action is logged in detail: which integration and function the AI Chat called, how long it took, and what the result was - for example, whether it successfully booked an appointment.

This gives you full visibility into how your AI Chat acts on your behalf - and helps you quickly spot an integration that's slow or failing.

MCP Integration - Permissions

AI Chat Permissions

Permissions apply per integration: if your AI Chat gets access to one of your systems, that doesn't automatically open a path to another - each connection runs independently, with its own, separately configured permissions.

Your AI Chat can only carry out the actions you've authorized, and only the way you've described in the system prompt extension - a single switch can revoke access at any time, immediately, with no developer work needed.

Frequently Asked Questions

MCP (Model Context Protocol) is an open standard that gives an AI model - in this case, your LivePly AI Chat - a unified, secure way to connect to the data and functions of external systems. MCP Integration is this standard put into practice on the LivePly platform: it's what lets your AI Chat also work as an AI Agent, meaning it doesn't just answer - it can actually complete a task in a connected system.
It always depends on which system you connect - a calendar app lets it book appointments, for example, while other systems unlock different capabilities as the list of supported integrations grows.
It supports four methods: the first is for systems that are reachable without any login, and the other three are for systems that require authentication - Bearer token, API key, and OAuth. For OAuth, you connect your account with a single click, and access refreshes automatically afterward.
You describe when and under what conditions it should carry out a given integration's action in the system prompt extension - the same way you fine-tune the main system prompt in Behavior Fine-Tuning.
Yes, every action is logged in detail: which integration the AI Chat called, how long it took, and what the result was.
You can choose from LivePly's ready-made integrations, such as Calendly - the list of supported systems keeps growing.
No, activating an integration and connecting your account takes just a few clicks in the admin panel - no coding required.
Yes, every token and secret is stored encrypted, isolated per tenant, so no other customer can access your data or your credentials.
The admin panel shows a status indicator if an integration is offline or failing, and your AI Chat falls back to your configured fallback message or your Knowledge Base content.
Yes, a single switch lets you disable or re-enable an integration's access at any time, without losing its configuration.

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