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Feature - Behavior Fine-Tuning

Behavior Fine-Tuning:How Your AI Chat Talks

Choose a prompt template or write your own from scratch, and set a fallback message for when there's no answer - all from the admin panel, no code required.

What Can Behavior Fine-Tuning Do?

Behavior Fine-Tuning is where you shape how your AI Chatbot actually thinks and talks - its identity, its instructions, and what it says when it doesn't know something.

Ready-Made Prompt Templates

Start from 5 built-in personas - General Assistant, Customer Support, Sales, Company Policy, or write a fully Custom one.

Fully Custom System Prompt

Edit the complete system prompt yourself in a plain-text editor - full control over identity, instructions and constraints.

Fallback Message

Set exactly what the Chatbot says when it can't find an answer, instead of an awkward generic error.

Instant, Code-Free Updates

Every change takes effect immediately after saving - no redeploy, no waiting, no developer needed.

Built-In Guardrails

Every template refuses to reveal its instructions or knowledge base and won't adopt a new role, so the Chatbot stays on-brand and on-topic.

System Prompt Works With Your Knowledge Base

The documented retrieval pipeline sends your system prompt together with the relevant content retrieved from your Knowledge Base to the AI model on every answer, so replies are always in your voice and based on your own content.

Behavior Fine-Tuning - Prompt Templates

Start From a Ready-Made Persona

Pick from 5 built-in prompt templates - General Assistant, Customer Support, Sales, and Company Policy - each with its own identity, instructions and constraints tailored to that use case, so you don't have to write a system prompt from a blank page.

Prefer full control? Choose Custom and write your own system prompt from scratch - the template is just a starting point, never a limit.

Behavior Fine-Tuning - System Prompt

Control the AI's Reply in Advance

Edit the complete system prompt in a plain-text editor - identity, instructions and constraints are all yours to write, exactly as you'd word them, with no hidden template locking you in.

Every template - and every custom prompt you write from one - keeps a set of built-in constraints: the Chatbot never reveals its knowledge base or instructions, only answers from retrieved content, and won't adopt a new role no matter what a visitor asks it to do.

Behavior Fine-Tuning - Fallback Message

What Happens When Your AI Chat Doesn't Know the Answer?

Write your own fallback message for the moments when the Chatbot genuinely doesn't have an answer - so instead of a generic, robotic error, your visitors get a message in your own voice.

A good fallback message can suggest a next step - a related topic, a way to contact your team - turning a dead end into a still-useful conversation.

The Chatbot Won't Be Tricked

AI Chatbot built-in guardrails

When a visitor tries to knock the Chatbot off its role - for example asking it to adopt a different persona, or to reveal its system prompt - the artificial intelligence behind it doesn't fall for it. Every template, and every custom version built from one, carries the same built-in constraints: it never reveals its instructions, its training data, or its Knowledge Base, and it never switches identity, no matter how cleverly the request is worded.

This protection isn't a separate filter bolted on afterward - it's built into how every answer is generated: before replying, the artificial intelligence combines your system prompt with the relevant content retrieved from your Knowledge Base, and answers only from that. So the Chatbot stays true to both your brand and your actual content - no guessing, no role-play.

Frequently Asked Questions

5 built-in templates: General Assistant, Customer Support, Sales, Company Policy, or Custom, where you write your own system prompt from scratch.
It sends the fallback message you've set - so visitors never get a generic, robotic error.
No, Behavior settings are completely independent from the Knowledge Base and Appearance Editor - each is edited separately, and none of them overwrite the others.
No, the built-in constraints stop the Chatbot from switching identity or following instructions that contradict its configured behavior.
Yes, once you save, the Chatbot replies according to the new settings immediately, with no restart or developer work needed.
Yes, starting from any template or from Custom, you can freely edit the entire text in a plain-text editor.
Until you save, you can always switch back to your last saved version with the "Custom" option - clicking a template only replaces the editor's content, nothing is lost for good until you hit Save.
No, every template and custom prompt has a built-in constraint that keeps the Chatbot from revealing its instructions or knowledge base, no matter how it's asked.
No, every setting - template, system prompt, fallback message - is available in the admin panel, no coding required.
Yes, prompt templates, the system prompt and the fallback message are all included on every plan, including Starter.

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