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Feature - Knowledge Base

The Knowledge BaseYour Chatbot Learns From

Upload your documents, your website content, or your frequently asked questions - the Chatbot builds a continuously expandable knowledge base from them, and answers your customers based solely on it.

What Can the Knowledge Base Do?

The Knowledge Base is the engine behind the LivePly AI Chatbot: every piece of content you upload becomes searchable, structured knowledge that the AI consults before every single answer.

Multiple Formats at Once

Upload your PDF, DOCX and CSV files, add your website's text content, or provide your own Q&A pairs - the Chatbot learns from all of them at the same time.

Automatic Processing

Uploaded material is turned into searchable, vectorized knowledge within minutes - no manual tagging or structuring required.

Instant Updates

Upload new documents or edit existing ones anytime in the admin panel - the Chatbot answers based on the updated content starting with the very next conversation, no restart needed.

API / MCP Integration

Connect external systems - such as a webshop or CRM - via the Model Context Protocol, so the Chatbot can answer using real-time data too.

Secure, Isolated Storage

Every tenant's knowledge base is stored in a completely isolated, encrypted database - other customers can't access your content.

Accurate, Trustworthy Answers

The Chatbot relies solely on your uploaded content: it doesn't improvise, and if it doesn't know something, it says so honestly instead of making things up.

Knowledge Base - Upload

Document Upload (PDF, DOCX, CSV, XLSX)

Upload your business documents - product catalogs, FAQ lists, contract templates or internal policies - in PDF, DOCX, CSV and XLSX format, and the LivePly Knowledge Base processes them instantly. There's no need for manual tagging or structuring: the system automatically breaks the content into smaller, searchable pieces and builds a semantic knowledge base from them, which the AI Chatbot consults before every answer.

Processing an uploaded document typically takes just a few minutes, after which the Chatbot answers based on the new content - without needing to restart the widget. Every document is stored in an isolated, encrypted database, so other customers never have access to the material you've uploaded.

Knowledge Base - Website

Automatic Website Content Ingestion

Provide your website's address, and LivePly automatically crawls and indexes the public content on your site - product descriptions, service pages, blog posts - so you don't need to copy into a separate document what's already live on the web. The Chatbot then works from the same content your visitors see.

Since website content changes over time, the system can re-crawl (rescrape) the pages you've provided so the knowledge base always reflects the latest information - no manual syncing required after every update.

Knowledge Base - Q&A Pairs

Q&A Pairs

If you want to give an exact, word-for-word answer to a question - about pricing terms, warranty, or common misunderstandings - create your own question-and-answer pairs in the admin panel. These entries complement the content sourced from uploaded documents and your website, and are especially useful for topics where precise wording matters.

You can add any number of Q&A pairs and edit them anytime, continuously expanding the Knowledge Base based on the questions your customers actually ask - the more real questions you answer precisely in advance, the fewer are left unanswered.

Knowledge Base - MCP Integration

Integration with External Systems

With our in-development MCP (Model Context Protocol) integration, you'll soon be able to connect the Knowledge Base directly to the systems you already use - your webshop platform, CRM, warehouse or calendar system, or even a Google Drive or Dropbox folder - so the Chatbot can answer from their real-time data too, not just from uploaded documents.

For example, for webshops, the Chatbot works directly from your webshop system, so product data and stock information always stay automatically up to date. This feature is part of our future roadmap and will be available soon - in the meantime, you can build a fully capable knowledge base for your Chatbot using document upload, website ingestion and Q&A pairs.

Frequently Asked Questions

You can upload PDF, DOCX, CSV and XLSX documents, add your website's text content and your own Q&A pairs, or connect your data via an API or MCP integration.
Yes, you can upload new documents or edit existing ones anytime in the admin panel - the Chatbot answers based on the updated content starting with the very next conversation, without restarting the widget.
No. Knowledge-base-driven answers rely solely on your uploaded content - if it doesn't have information about something, it says so instead of improvising.
It doesn't make up an answer - instead it sends a fallback message you've configured, or hands the conversation off to a human agent if you've enabled that.
Each Chatbot has its own separate knowledge base - so if you run multiple Chatbots, for example for different brands or websites, each one only learns from the content uploaded to it.
Most documents and website content are processed within a few minutes, after which the Chatbot can immediately use them in its answers.
Yes, every tenant's data is stored in a completely isolated database over an encrypted connection - other customers can't access your content.
Yes, through an API or MCP integration the Chatbot can access data from other systems - such as a webshop, CRM, or calendar/booking system - so it can provide real-time information too.
Yes, each document can be up to 50 MB - more than enough for most PDF, DOCX, CSV and XLSX files.
Yes, you can delete an uploaded document, website source, or Q&A pair anytime in the admin panel - the content is immediately removed from both the search index and storage.

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