Frequently asked questions

A multi-tenant SaaS solution for creating, customizing and integrating AI-powered Chatbots into your website using a simple script tag.

Today, yes - we're focused on embedded website chat. LivePly is built to grow: AI-powered email sending and voice calling are coming to select plans soon, so the assistant can represent your business across more channels.

A single JavaScript line is all you need. You get an embeddable script tag from the admin panel to place before your </body> tag.

Yes. Each tenant's data is stored in a completely isolated PostgreSQL schema. We use HTTPS encryption for all communications.

You can choose from four plans: Starter, Business, Premium and Enterprise. Find pricing details on the Pricing page.

Yes! Register for free and try out all platform features for 14 days. See the Pricing page for details.

We provide email-based customer support for all plans. Premium and Enterprise customers have access to a dedicated support channel.

LivePly's AI Chatbot combines state-of-the-art language models with RAG (Retrieval-Augmented Generation) technology, working from your own knowledge base to deliver accurate, grounded answers.

Yes. You can upload your documents, FAQs and website content, and the AI Chatbot learns from them instantly - answering only based on that data, never making information up.

Yes, the Chatbot can hold natural, fluent conversations with visitors in multiple languages, including Hungarian and English.

Yes. The visual editor with live preview lets you match the widget's colors and style, plus the system prompt and fallback messages, to your brand.

Yes, you can cancel anytime from the admin panel - no hidden fees or notice period. You keep access until the end of your current billing period.

You can upload PDF, DOCX, CSV and XLSX documents, add your website's text content and your own Q&A pairs (XLSX recommended for these), or connect your data via an API or MCP integration - the Chatbot learns from all of them at once.

It doesn't make up an answer - instead it sends a fallback message you've configured, or hands the conversation off to a human agent if you've enabled that.

Most documents and website content are processed within a few minutes, after which the Chatbot can immediately use them in its answers.

Yes, every tenant's data is stored in a completely isolated database over an encrypted connection - other customers can't access your content.

No. The RAG-based architecture relies solely on your uploaded content - if it doesn't have information about something, it says so instead of improvising.

Yes, you can upload new documents or edit existing ones anytime in the admin panel - the Chatbot answers based on the updated content starting with the very next conversation, no restart needed.

The Chatbot automatically detects the visitor's language and replies in it - Hungarian, English, or virtually any other language, with no extra setup needed.

Yes, in the admin panel you can set the colors, bubble position, avatar, and welcome message so it fits your website perfectly.

No. Content upload and customization happen in the admin panel, and embedding only requires pasting a single script tag into your website.

Yes, through an API or MCP integration the Chatbot can access data from other systems - such as a webshop or CRM - so it can provide real-time information too.

Hosting runs in a German data center, and AI responses are generated by a Sweden-based, EU AI service - conversations never leave the European Union during processing.

No. Every customer's data is stored in its own, isolated database schema, which no other customer can access.

You set the retention period between 1 and 3650 days. If you don't configure anything, they are automatically deleted after 180 days, and at most 30 days in healthcare mode.

Only when the visitor provides an email address or phone number in the conversation - a name alone isn't enough. The system doesn't score or rate leads.

Only if you've also obtained a separate, prior opt-in for it. Marking someone as a lead is based on legitimate interest alone, not marketing consent.

You can set it per Chatbot: 12 months by default, up to 24 months, counted from the last meaningful contact - after that it's deleted automatically.

You are, since your visitors use the Chatbot on your own website: you determine the purpose and the legal basis. LivePly acts as a data processor, following your documented instructions - the details are set out in the Data Processing Agreement (DPA).

We fulfil a data subject's deletion request immediately - in that case there's no need to wait out the usual retention period, including for logs of actions the Chatbot initiated.

Yes - turn on healthcare mode, which limits conversation retention to at most 30 days instead of the usual, longer period.

No - card details are handled by our payment provider, Stripe. LivePly never has access to them and never stores them.

No. The knowledge base, appearance editor, behavior fine-tuning and detailed statistics are included in every plan; lead collection and chat takeover are available from Business, and connecting external systems (MCP) from Premium.

Uploading content, customizing appearance and configuring behavior all happen in the admin panel. You only need a developer if you're integrating your own system via the REST API or MCP.

Only what you've uploaded: documents, Q&A pairs and the website content you've specified. It doesn't answer from anything beyond that.

Conversations are logged, and if you've enabled lead collection, contact details are too. Don't request sensitive data through the Chatbot.

Yes, the system prompt can be rewritten anytime - the new tone applies starting with the very next conversation.

We send an email notification before you hit the limit, so you can top up at a discounted rate with an extra pack. If you don't, the service pauses until the next billing cycle starts.

Yes, within your plan's Chatbot allowance: Starter 1, Business 2, Premium 4, Enterprise 10 Chatbots.

Yes, the bubble's position, color, avatar and welcome message can all be set in the Appearance Editor.

You can upload PDF, DOCX, CSV and XLSX documents, add your website's text content and your own Q&A pairs (XLSX recommended for these), or connect your data via an API or MCP integration.

Yes, you can upload new documents or edit existing ones anytime in the admin panel - the Chatbot answers based on the updated content starting with the very next conversation, without restarting the widget.

No. Knowledge-base-driven answers rely solely on your uploaded content - if it doesn't have information about something, it says so instead of improvising.

It doesn't make up an answer - instead it sends a fallback message you've configured, or hands the conversation off to a human agent if you've enabled that.

Each Chatbot has its own separate knowledge base - so if you run multiple Chatbots, for example for different brands or websites, each one only learns from the content uploaded to it.

Most documents and website content are processed within a few minutes, after which the Chatbot can immediately use them in its answers.

Yes, every tenant's data is stored in a completely isolated database over an encrypted connection - other customers can't access your content.

Yes, through an API or MCP integration the Chatbot can access data from other systems - such as a webshop, CRM, or calendar/booking system - so it can provide real-time information too.

Yes, each document can be up to 5 MB - more than enough for most PDF, DOCX, CSV and XLSX files.

Yes, you can delete an uploaded document, website source, or Q&A pair anytime in the admin panel - the content is immediately removed from both the search index and storage.

The dashboard shows session counts and human takeovers over 24-hour, weekly, and monthly windows, broken down per Chatbot too.

Every session shows its takeover status, so you can track exactly when a conversation switched to a human agent.

You set the retention period per chatbot, between 1 and 3650 days. If you don't configure anything, they are automatically deleted after 180 days.

Yes, the dashboard breaks down AI response counts per Chatbot so you can compare them.

The dashboard shows rolling 24-hour, weekly, and monthly totals; a day-by-day trend chart isn't available yet.

Yes, every session's full message list can be reviewed, including which replies came from the Chatbot.

Not yet, but it will be available by launch - in the meantime, logs and statistics can be viewed in full in the admin panel.

The system doesn't collect page-level or geographic data directly, but if you run the Chatbot on multiple pages or sites, you can create a separate Chatbot for each and name it after where it's embedded - so you can tell which page a conversation came from just from the Chatbot it belongs to.

Not yet, but it's coming to Chat Analytics soon - for now the focus is on session, takeover, and usage counts.

No, the retention period depends on the setting you choose per chatbot, not on your plan - it can be set between 1 and 3650 days on every plan.

The Chatbot recognizes prospects in conversations and automatically captures their basic details.

Yes, Lead Collection supports four statuses: new, contacted, converted, and dismissed.

Yes, every lead appears linked to its session, along with the relevant part of the conversation.

Yes, Lead Collection supports filtering by date, Chatbot, and status too.

That's not currently part of Lead Collection.

Every lead is stored linked to its conversation, with a name and email, so you can reach out right away.

Yes, you can attach a note to every lead, so your team always knows where things stand with that prospect.

Yes, the full lead list can be exported as CSV, so you can easily move it into another system.

Yes, every Chatbot has its own lead list, gathered from the conversations that belong to it.

Lead Collection is available on Business and higher plans - the Starter plan doesn't include it.

You can set the primary and secondary color, upload a custom bubble icon, choose the widget's position and size, turn on dark mode, and write your own welcome message, placeholder and up to 5 suggested questions.

PNG, JPEG, GIF, WebP and SVG are all supported, up to 2 MB per file.

Yes, you can set an exact width and height for the chat window, so it fits your website's layout.

Up to 5 clickable starter questions, shown before the visitor sends their first message.

Yes, appearance customization - colors, icon, position, size and welcome message - is included on every plan, including Starter.

Yes, every change updates a live, working preview of the widget instantly - including a real chat session - so you see exactly what visitors will see before you click Save.

Yes, you can choose bottom-right or bottom-left, and fine-tune the horizontal and vertical distance from the corner.

Yes, a single toggle switches the whole widget - header, messages and input field - to a dark color scheme.

No, every setting is a simple form field or color picker in the admin panel - no code or design tool is required.

Yes, once you save, the embedded widget on your website reflects the new settings without needing to change the embed code.

5 built-in templates: General Assistant, Customer Support, Sales, Company Policy, or Custom, where you write your own system prompt from scratch.

It sends the fallback message you've set - so visitors never get a generic, robotic error.

No, Behavior settings are completely independent from the Knowledge Base and Appearance Editor - each is edited separately, and none of them overwrite the others.

No, the built-in constraints stop the Chatbot from switching identity or following instructions that contradict its configured behavior.

Yes, once you save, the Chatbot replies according to the new settings immediately, with no restart or developer work needed.

Yes, starting from any template or from Custom, you can freely edit the entire text in a plain-text editor.

Until you save, you can always switch back to your last saved version with the "Custom" option - clicking a template only replaces the editor's content, nothing is lost for good until you hit Save.

No, every template and custom prompt has a built-in constraint that keeps the Chatbot from revealing its instructions or knowledge base, no matter how it's asked.

No, every setting - template, system prompt, fallback message - is available in the admin panel, no coding required.

Yes, prompt templates, the system prompt and the fallback message are all included on every plan, including Starter.

MCP (Model Context Protocol) is an open standard that gives an AI model - in this case, your LivePly AI Chat - a unified, secure way to connect to the data and functions of external systems. This lets your AI Chat also work as an AI Agent, meaning it doesn't just answer - it can actually complete a task in a connected system.

It always depends on which system you connect - a calendar app lets it book appointments, for example, while other systems unlock different capabilities as the list of supported integrations grows.

It supports four methods: the first is for systems that are reachable without any login, and the other three are for systems that require authentication - Bearer token, API key, and OAuth. For OAuth, you connect your account with a single click, and access refreshes automatically afterward.

You describe when and under what conditions it should carry out a given integration's action in the system prompt extension - the same way you fine-tune the main system prompt in Behavior Fine-Tuning.

Yes, every action is logged in detail: which integration the AI Chat called, how long it took, and what the result was.

You can choose from LivePly's ready-made integrations, such as Calendly - the list of supported systems keeps growing.

No, activating an integration and connecting your account takes just a few clicks in the admin panel - no coding required.

Yes, every token and secret is stored encrypted, isolated per tenant, so no other customer can access your data or your credentials.

The admin panel shows a status indicator if an integration is offline or failing, and your AI Chat falls back to your configured fallback message or your Knowledge Base content.

Yes, a single switch lets you disable or re-enable an integration's access at any time, without losing its configuration.

No separate industry-specific setup is needed - the Chatbot learns from your uploaded content (documents, FAQ, website copy), so it automatically adapts to your industry's terminology and product list.

Yes, a single Chatbot can handle multiple topics at once if both areas' content is uploaded to the knowledge base. If you have fully separate brands or websites, it's better to set up a separate Chatbot from your plan's Chatbot allowance.

Yes, the Chatbot learns your own terminology and abbreviations from your uploaded content, so its answers speak your industry's language instead of generic phrasing.

During the 14-day free trial you can upload your own documents and try the Chatbot live with your own content - so you see real behavior, not a generic demo.

You can go live with the basic version within minutes of signing up. Uploading the knowledge base and customizing it (color, tone) typically takes a few hours, regardless of industry.

The Chatbot operates with GDPR-compliant data handling on every plan, but don't share sensitive - e.g. medical or financial - data with it. The Chatbot informs, but does not give professional medical or legal advice.

No, pricing is based solely on your monthly AI response volume - the same plan structure applies to every industry.

The knowledge base can be updated and expanded at any time from the admin interface - you never need to re-register or change plans just because your offering grows.

No, you don't need a credit card to start the 14-day free trial.

Every plan lets you manage a fixed number of Chatbots within a single subscription: Starter includes 1, Business 2, Premium 4, and Enterprise 10 Chatbots. If you need more than that, simply upgrade to a higher plan or contact us for a custom offer.

Yes - upgrades take effect immediately, downgrades at the end of the billing cycle.

Yes - annual subscription gives you 2 months free on the service fee.

Only the AI's own replies count toward your limit. Visitor messages don't use up your quota.

On every plan, we send an email notification before you hit the limit, so you can top up at a discounted rate with an extra pack. If you don't, the service pauses until the next billing cycle starts.

If you use more than your monthly limit, you can buy a custom extra pack - no need to upgrade to a higher plan.

We accept credit card payments (Visa, Mastercard), and you can also pay with Google Pay or Apple Pay.

You pay for the service by credit card, and we issue an invoice after payment, which we email to you.

On business days we typically reply to every message within 1 business day.

You can reach us by email on weekdays from 9am to 5pm, while the Chatbot is available 24/7.

You can try the platform instantly, for free, for 14 days after registering. If you still have questions, write to us on the form, or chat with us right now.

Yes - the Chatbot embedded on our website answers the most common questions instantly, no need to wait for an email reply.

Right now you can reach us by email and through our Chatbot - this way every request stays tracked.

Use the form and describe the issue in detail - this helps us help you faster.